Yanique Grant

Professional Training and Occupational Services

About Yanique: Yanique, is an Author, Podcaster, Trainer and Consultant that helps business leaders, corporate executives, managers and employees navigate the landscape of their customer experience and build winning customer service cultures.

Professional Training and Occupational Services Ltd. (P.T.O.S.), is an all-inclusive custome experience development and market research company

Topic: The Future of Customer Experience is About Managing Relationships Not Chasing Metrics

Key Takeaways:

  1. Why is Relationship Management Important?
  2. What are most Customers Expecting?
  3. How can we Re-Humanize the Customer’s Experience?