Shalin Jain

CEO, HappyFox Inc.

About Shalin: Shalin Jain is the CEO of HappyFox Inc. He has over 21 years of entrepreneurial experience and has worked with thousands of companies, assisting them in implementing great support processes. He has won several entrepreneurial awards including Pathfinders in 2013.

About HappyFox Inc.: HappyFox, Inc. is a software-as-a-service (SaaS) support platform that offers an award-winning, all-in-one help desk system with key elements throughout the support process leveraging automation, conversational ticketing, and AI. With a vision of putting the “happy” back in support functions at organizations of all types, HappyFox helps more than 12,000 companies in 70-plus countries deliver faster and better support for their customers.

Topic: Leveraging AI to Boost Revenue using Customer Service

Key Takeaways:

  1. Reduce costs and optimize resources using AI-driven Chatbots.
  2. Assist customers to make decisions using NLP (Natural Language Processing).
  3. Increase productivity and efficiency of operations using workflow automation.