Remco de Vries

VP of Marketing, inSided

About Remco: Remco is the VP of Marketing at inSided, the only community platform built specifically for Customer Success. Remco has fallen in love with the ever-developing world of Customer Success.

About inSided: inSided is the only Customer Community platform built specifically for B2B SaaS & technology companies and their customer-facing teams.

Topic: There’s a ‘Scale’ problem in SaaS & CX

Key Takeaways:

  1. Company maturity phases and requirements

2. Customer expectations

3. Digital-led models will persevere