Matt O’Boyle

Customer Success Manager, Intercom

About Matt: Matt has been working as a customer success manager at Intercom for over 2 years and his goal is to make internet business personal.

About Intercom: Intercom is the world’s first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Topic: Preventing Customer Contact Surges by Proactively Leveraging Data & Insights

Key Takeaways:

  1. Address common pain points created by increase inbound volumes
  2. How to implement proactive support as the first line of defense
  3. Learn how companies like Spendesk and Rugs.com increased support efficiency by offering their customers support before it was needed