About Matt: Matt has been working as a customer success manager at Intercom for over 2 years and his goal is to make internet business personal.
About Intercom: Intercom is the world’s first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.
Topic: Preventing Customer Contact Surges by Proactively Leveraging Data & Insights
- Address common pain points created by increase inbound volumes
- How to implement proactive support as the first line of defense
- Learn how companies like Spendesk and Rugs.com increased support efficiency by offering their customers support before it was needed