About Maranda: Maranda Dziekonski is the Chief Customer Officer at Swiftly. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies with successful exits (one unicorn).
Her specialties are Customer Success (B2B, B2C, B2B2C), Renewals Management, Customer Support (B2B, B2C), Tech Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations.
About Swiftly: Swiftly has created the first big data platform specifically designed for transportation data and operations.
Topic: Core metrics you should watch to know if your CS Org is driving outcomes
- What metrics you should you be measuring to understand the health of your customer portfolio?
- What do you do with that data once you have it?
- What metrics does your board typically care about?