Kristi Faltorusso

VP of Customer Success - ClientSuccess

About Kristi: Kristi Faltorusso is a Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, she’s helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.

About ClientSuccess: ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

Topic: Evolution of CS in a World of CX

Key takeaways:

  1. The difference between CS and CX
  2. How to influence the organizational shift and get buy-in
  3. Measuring the impact of CX