Chad Horenfeldt

Director, Customer Success - Kustomer

About Chad: Chad has 15+ years of experience building and developing customer success teams, including implementing customer success strategies resulting in exemplary customer satisfaction, retention, and growth rates.

About Kustomer: Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.

Topic: What Modern Consumers Expect From Retail Customer Service

Key takeaways:

  1. How the Retail Landscape Has Shifted due to the pandemic
  2. The Changing Role of Retail Customer Service
  3. Predicting the Future Through Generational Differences