Ashna Patel

Manager, Customer Success and Support, Ascent Cloud LLC

About Ashna: Ashna Patel is a Manager of Customer Success & Support Teams at Ascent Cloud LLC. Ashna has over 8 years of experience in Customer Success & Account Management. Along with this, she has also co founded CS Insider, to support those trying to break into Customer Success & move up in their CS Career as well as & CS Ladies, organization to help support women in Customer Success through channels of Mentorship, workshop & community.

About Ascent Cloud LLC: Ascent Cloud introduces their users a path of success, their solutions, provide actionable insights and allow you to improve processes, drive productivity and improve performance to impact your organization’s bottom line.

Topic: The Importance of Emotional Intelligence in Customer Experience

Key Takeaways:

1. What is Emotional Intelligence?

2. Why is EQ important in Customer Experience?

3. How to enhance Customer Relationship with Emotional Intelligence?