About Ashna: Ashna Patel is a Manager of Customer Success & Support Teams at Ascent Cloud LLC. Ashna has over 8 years of experience in Customer Success & Account Management. Along with this, she has also co founded CS Insider, to support those trying to break into Customer Success & move up in their CS Career as well as & CS Ladies, organization to help support women in Customer Success through channels of Mentorship, workshop & community.
About Ascent Cloud LLC: Ascent Cloud introduces their users a path of success, their solutions, provide actionable insights and allow you to improve processes, drive productivity and improve performance to impact your organization’s bottom line.
Topic: The Importance of Emotional Intelligence in Customer Experience
1. What is Emotional Intelligence?
2. Why is EQ important in Customer Experience?
3. How to enhance Customer Relationship with Emotional Intelligence?