Andy Greenawalt

Co-Founder and CEO, Storyhub

About Andy: Andy is an inventor, philosopher and serial entrepreneur fascinated with solving problems that get today’s complexities out of the way of our human experiences. He is an idealist involved in the Connecticut tech community and philanthropy, working to make the world a bit better than it was.

About Storyhub: Storyhub combines data analytics and productivity to help CX leaders and their teams to stay a step ahead of issues and delight their customers.

Topic: Moving from firefighting to delight on the front lines of CX

Key Takeaways:

  1. Identify systemic issues that drive firefighting days
  2. Learn 3 reporting tactics to stay a step ahead
  3. Create the room to move further than KPIs to human connections