About Aaron: Aaron Thompson is a Customer Success Keynote Speaker, Connector, and Educator. He has dedicated his career to helping companies grow by improving retention rates, increase recurring revenue and recoup customer acquisition costs.
About SuccessCOACHING: SuccessCOACHING created the world’s first officially accredited certification program in the discipline of Customer Success. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow, Customer Success training program trusted by CS/X practitioners around the world.
Topic: Customer Experience and Customer Succes – What’s The Difference?
- How the industries of CX and CS overlap and interchange
- What impact Customer Success has on Customer Experience
- What innovative companies do to align their CS and CX teams for the betterment of the customer