Aaron Thompson

Chief Revenue Officer - SuccessCOACHING

About Aaron: Aaron Thompson is a Customer Success Keynote Speaker, Connector, and Educator. He has dedicated his career to helping companies grow by improving retention rates, increase recurring revenue and recoup customer acquisition costs.

About SuccessCOACHING: SuccessCOACHING created the world’s first officially accredited certification program in the discipline of Customer Success. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow, Customer Success training program trusted by CS/X practitioners around the world.

Topic: Customer Experience and Customer Succes – What’s The Difference?

Key takeaways:

  1. How the industries of CX and CS overlap and interchange
  2. What impact Customer Success has on Customer Experience
  3. What innovative companies do to align their CS and CX teams for the betterment of the customer