A CX Summit Not To Be Missed!
What is the new Customer Experience going to look like?
How customers engage with companies to learn, buy & seek support has changed beyond recognition in the past few years. With trends of fully-remote, distributed workforce & 24/7 global customer disrupting existing business processes & accelerating adoption of new ones, the traditional CX industry have to pivot.
CX Camp is an initiative for professionals in Customer Support, Success, Ops, Revenue & Product teams to come together and bring new perspectives to help each other broaden horizons. We are committed to building a future where superior CX is the norm.
In our first edition, we have brought industry experts as speakers who have embraced the philosophy – “CX is the new Revenue Center” and we are keen to see what changes it brings about in your organisations.
Director of Community – Zapier
VP of Revenue & Growth – JustCall
Chief Customer Officer – Swiftly
Chief Revenue Officer – SuccessCOACHING
Manager, Customer & Partner Success – Hubspot
CEO – TheCustomer.Co
Director, Customer Success – Kustomer
Director – Outcome Leaders
Paul Anthony Piazza
VP of Customer Success – Socio Labs
VP of Customer Success – ClientSuccess
Emilia Maria D’Anzica
Founder – Growth Molecules
Marketing leader and Evangelist – Zoho Desk
Global CX Specialist – Customer Experience Consultancy Ltd
Learn from the experts who have made a significant impact on the revenue with effective CX strategies!
How to scale your Customer Success department
Heather from Hubspot is going to talk about How to Scale your Customer Success department from her experience in Hubspot. She will be sharing key insights on why scale matters and pract…
Core metrics you should watch to know if your CS Org is driving outcomes
“You can’t improve what you can’t measure.” In this session, Maranda is going to share the core metrics that every CS team should monitor and what to do next….
Community-led Customer Experience
Trying to setup a community to improve customer experience? Learn from Jillian how she is leveraging the community to improve customer experience for Zapier users….
Building a conversation workflow engine to deliver awesome CX
Guru from JustCall will be sharing how CX teams can Build a conversation workflow engine to deliver awesome CX. In the session, he will be sharing how automating customer conversations …
Customer Experience and Customer Success…What’s The Difference?
Still fixated on the question – What’s CX and What’s CS? Let Aaron from SuccessCOACHING solve this for you….
The future of the CX profession
While CX is here for a long time, there has been a lot of changes in this profession itself. See Ian in action where he’ll take about how CX as a profession has evolved and what st…